Business Analyst

Job Description

This is a challenging and rewarding position and an exciting opportunity for a Business Analyst to develop a brand new product idea, transform that idea into a business case for Executive Leadership, facilitate the execution of the idea into a product, and then taking that new product to market.  All these activities are performed under the mentorship of the Business Development Director.    


  • Participates in the development and implementation of new products, programs, or projects. Provides product/project support
    • Coordinate product development focus groups
    • Work with industry data and limited focus groups to solicit, analyze and formalize business, functional and technical requirements
    • Develops UI designs
    • Incorporates sales strategies into the product development process (i.e. Identifies and implements value added features/activities above and beyond what exists in the current marketplace)
    • Lead quality control activities surrounding product development and initial launch
    • Develop testing scripts targeted towards all facets of testing
    • Identifies and documents issues, risks, and opportunities
    • Process modeling
    • Liaison with the product team, project teams and customers in the development and maintenance of product lines
  • Conduct research as assigned
  • Collaborate closely with internal and external stakeholders
  • Utilize superior critical thinking skills in day-to-day troubleshooting


  • Solid understanding of the SDLC
  • The ability to independently troubleshoot is critical for this role
  • Excellent oral and written communication skills to audiences of all skill levels (i.e. the ability to communicate highly technical information to a non-technical audience)
  • Must thrive when dealing with ambiguity, act with minimal supervision, identify the big picture, understand the challenges and act with clarity and a sense of purpose
  • 5+ years of increasingly responsible career trajectory
  • Interpersonal and consultative skills
  • Relationship building, influencing and negotiation skills both verbal and in written form.
  • Ability to influence without direct supervision of stakeholders
  • Detail-oriented and capable of delivering a high level of accuracy
  • Understanding of relational databases
  • Organizational skills
  • Analytical thinking and problem solving
  • Costs benefit analysis
  • Willing and able to advocate for and execute best practices throughout the SDLC
  • Self-motivated with a passion to continuously learn and grow as both a professional and individual
  • Bachelor’s degree or equivalent experience, individuals who are applying without experience working as a business analyst must have a solid base of experience in the industries listed under the Desired attributes in addition to a Bachelor’s degree


  • Industry experience working with state and local governments, crime victims, grants, environmental health systems, compliance management
  • 3+ years’ experience working as a Business Analyst

If you plan to join our team, you will:

  • Enjoy the pace of a fast-moving, growth-phase organization. You can manage ambiguity, shifting priorities and diverse assignments.
  • Enjoy taking on multiple roles at times. The NBD team currently consists of two Business Analysts with shared Developers and QA Testers.  We borrow development resources from other teams in the company and BAs are responsible for configuration and testing of the products until the team grows enough to add Configuration Specialists.

We Offer:

  • Competitive Salary: Target range $65,000- $85,000
  • Corporate Benefits
  • 401K Plan
  • Hybrid Work Schedule
  • Career Growth
  • Relaxed Dress Code
  • Fun Environment & Team Activities

Work Remotely: Onsite/Hybrid

Work Locations: Glendale, AZ / Okemos, MI /  San Juan, PR

Job Type: Full-time