Are you looking for a career in the technology field? Perhaps a change of pace from what you’re currently doing? Join our team at Agate Software! A Configuration Specialist is a great way to get acclimated to building user interfaces and the software development life cycle as a whole. Many people who have been hired as Configuration Specialist go on to become project leads, if they enjoy talking with clients or if their interest lies more in the technical realm others have gone on to become software developers for us over time.
The successful person for this role will have ability to take direction from their direct supervisor, respond to assigned tasks, and have a desire to be a well-rounded individual in terms of skill set. Person will work with a team of others on a project(s), following standards already in place for the application and development of system functionality.
Configuration Specialists typically complete a lot of form builds (using a suite of tools within our proprietary software), write error checks, test work for accuracy and that work meets design requirements. Configuration Specialists may also be required to work on Agate Software’s help desk, fielding calls from system users and assisting them.
Ideal candidate will be comfortable talking with others and on the phone if they wish to eventually become a project lead.
ABOUT THE JOB
Entry-Level Position to Mid-Level Position / 1-5 Years’ Experience
Provides technical support to team responsible for a subset of business systems applications
Translates business specifications into user documentation
Provides assistance in one or all areas of applications, including: testing, design and analysis
Plans, writes, and maintains systems and user support documentation
Answers help desk calls from system users, assisting them with requests (i.e., resetting passwords, site navigation, etc.)
Assists in the formulation of procedures and best practices for users of applications
Able to communicate effectively with others, both orally and in writing
Knowledge of basic networking principles, the internet, web browsers/browsing/caching/etc.
Knowledge of MS Office programs (Word, Excel, Visio, Outlook) and web browsers
Other duties, as assigned
EDUCATION / EXPERIENCE / ENVIRONMENT
Configuration Specialist I
May require an associate degree in a related area and 0-2 years of experience in computer science, web fundamentals, drafting business processes or related field
Relies on instructions and pre-established guidelines to perform the functions of the job
Works under immediate supervision
Typically reports to a Team Leader
SKILLS DESIRED (BUT NOT REQUIRED)
Basic Computer Knowledge
Web Interface Design
Agate Software offers a hybrid remote work option for qualifying employees after 90 days of employment. Three days (3) in office/ two (2) days from home.
Agate Software is an Equal Opportunity Employer and is a participant in the E-Verify Program
- Healthcare, dental, vision
- Flexible spending account: medical/dependent care
- Paid time off
- Short term disability
- Long term disability
- 401k plan & employer match
- Life insurance, supplemental life insurance, AD&D coverage
- UNUM: Critical illness, accident coverage
- Identity theft coverage
Work Remotely: Onsite/Hybrid
Work Location: Okemos, MI
Job Type: Full-time