Manager of Project Operations

Job Summary:

A Manager of Project Operations is responsible for overseeing multiple IntelliGrants implementation projects and maintenance projects both for budget and project schedule perspective. As well as being an escalation point of contact for clients, for the project teams the manager oversees. Manager of Project Operations has Team Leaders that report to them. The Team Leaders are responsible for leading a cross-functional team of resources from Configuration Specialists, Project Leads and Developers.


  • Reviews, oversees 20+ projects in varying stages of the Software Development Life Cycle (SDLC)
  • Creates and maintains timelines and project plans
  • Responsible for following profitability and billing targets
  • Responsible for on-time delivery
  • Responsible for creating and maintaining standards
  • Responsible for promoting 1st time quality in delivery
  • Responsible for creating and maintaining efficiencies
  • Responsible for creating and maintaining processes
  • Has monthly meetings with clients and account managers for relationship management and strategic planning of account
  • Provide back-up to Team Lead 1’s and manage project leads
  • Foster growth mindset leadership
  • Typical escalation point of contact for client projects
  • Works with Account Managers for conflict resolutions, contract questions, service level agreements as they pertain to individual clients
  • Review and approve SOWs for contracts prior to Account Manager submitting to client
  • Approve time-logging, personal time off requests of direct reports
  • Review and Approve company invoices to respective clients
  • Author performance appraisals for direct reports
  • Responsible for administering company disciplinary process, in conjunction with Human Resources
  • Take part in interviews for applicants
  • Identify areas of continuous improvement within the product and submit to Director of Product Development
  • Perform other similar and related duties as required or as directed

Required Skills/Abilities:

  • Experience managing multiple types of projects
  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation and conflict resolution skills
  • Excellent organizational skills with an attention to detail
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to act with integrity and professionalism
  • Knowledge of basic networking principles, the internet, web browsers/browsing/caching/etc.
  • Proficient with MS Office programs (Word, Excel, Visio, Outlook) and web browsers (Edge, Chrome, Firefox, Safari)
  • Ability to work full-time (40 hours per week), be on time, work overtime as needed, and according to the necessary schedule to meet job expectations, with or without a reasonable accommodation is essential

Education and Experience:

  • Bachelor’s degree or equivalent work experience
  • 3-7 years of managing projects and people
  • 3-5 years of progressive work experience in the Software Development Life Cycle (SDLC)
  • 2-3 years experience as project lead
  • Implemented 3-7 projects
  • Has overseen 10-20 projects
  • Project Management Professional (PMP) certification preferred
  • Experience with ADA compliance a plus
  • Experience with mobile development and responsiveness a plus

We Offer:

  • Healthcare, dental, vision
  • Flexible spending account: medical/dependent care
  • Paid time off
  • Holidays
  • Short term disability
  • Long term disability
  • 401k plan & employer match
  • Life insurance, supplemental life insurance, AD&D coverage
  • UNUM: Critical illness, accident coverage
  • Identity theft coverage
  • Hybrid Work Schedule, (After 90 days: 3 Office/2 Remote days)

Notices to Applicants:

Agate Software is an Equal Opportunity Employer and is a participant in the E-Verify Program

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Work Location: Okemos, MI 

Job Type: Full-time